Reference

How We Set the Rules on jili5566

These legal terms govern your account on jili5566 and cover how we handle your data, what rights you hold, and how disputes are managed — all subject to applicable Philippines law and local eligibility requirements.

Philippines-applicable termsAccount rights and obligationsPrivacy and data handlingCookie and session policyDispute contact process
jili5566 How We Set the Rules on jili5566
POLICY CONTACT PATHS

Reach Us About a Legal or Policy Matter

Have a question about how your account data is used, how to request a copy of your records, or how to flag a policy concern? We keep three contact paths open so you can reach the right team without getting stuck in a queue. For anything urgent — like a disputed transaction on GCash or Maya — live chat gets you the fastest response.

Live Chat Open the chat widget on jili5566 any time your account is active. For policy or legal questions, pick the Account and Legal topic from the menu so we route you correctly.
Email Support Send detailed policy requests, data-access queries or formal dispute notices to our support email. Include your registered account number and the specific clause or transaction you are asking about.
In-Account Help Centre Log in, go to your account settings, and open Help Centre. The Legal and Privacy section lists common policy questions with direct links to the relevant clause in these terms.
DATA SECURITY AND ACCOUNT RIGHTS

How We Handle Your Data and Account

Your account data is stored with encryption at rest and in transit. We collect only the information needed to verify your identity, process payments through GCash, Maya or InstaPay, and maintain accurate transaction records. We do not sell your personal data to third parties, and we do not share it with advertisers. You have the right to request a copy of your data, ask for corrections, or request deletion subject to any retention obligations we hold under applicable law.

Cookie and Session Policy We use session cookies to keep you logged in and functional cookies to remember your payment method preference. You can manage cookie settings from your browser at any time without losing your account.
Account Security Practices Every login on jili5566 triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately through live chat and we will lock the session.
Data Retention Rules Transaction records linked to GCash, Maya and InstaPay activity are retained for the period required by applicable Philippine financial and tax regulations. After that period, data is anonymised or deleted.
How to Request Changes Submit a data-correction or deletion request through the in-account Help Centre or via email. We aim to acknowledge requests within a reasonable working timeframe and will confirm once the action is complete.

Common Legal and Policy Questions

These are the questions we get most often about account rights, data handling and policy on jili5566. If your question is not here, open the Help Centre from your account settings or contact us directly through live chat.

These terms apply to anyone who creates an account on jili5566. Access is subject to local law and is available only to eligible individuals in the Philippines where local law permits it.

Yes. Submit a data-access request through the in-account Help Centre or by email. Include your account number and we will provide a copy of the data we hold on you within a reasonable period.

Payment details entered during GCash, Maya or InstaPay transactions are processed over encrypted connections. We do not store full card or wallet credentials on our servers after a transaction completes.

Transaction and identity records are retained for the period required under applicable Philippine regulations. Non-essential data is deleted or anonymised once your account is formally closed and the retention period expires.

Contact us through live chat on jili5566 and select the Dispute topic. For formal written disputes, email support with your account number, the transaction reference and the clause you believe was not applied correctly.

We update terms when services or legal requirements change. Every revision is posted on this page with an effective date. Continuing to use the platform after that date means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.